Our Services

We partner with you, from day one, to maximize the returns on your investment by ensuring our software features are properly leveraged to drive your growth and reduce operating costs.

We build on our more than 30 years of experience in the billing industry (especially the telecom sector) to tailor our solution to your needs. Our billing experts define and deploy the solution, train your staff, provide hosting management services and ensure your goals are met every step of the way.

Our service offerings do not stop at roll-out and cut-over. We continue to provide product support and professional consulting whenever you need them. We also offer managed services where our billing personnel work as an extension of your team and complete all of your daily/weekly/monthly billing tasks.

Cloud Services

Our product offerings are primarily deployed in Software as a Service (SaaS) mode over the cloud. We employ multi-instance architecture where we have true application and data isolation. One customer’s application and data is completely separated and unaffected from others – drastically reducing the risks that can impact performance, reliability, and data security. Our cloud architecture facilitates high uninterrupted service availability as customer instances can be easily migrated to another cloud for maintenance or to handle emergencies. We provide a 24 X 7 seamless service experience.

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Implementation of any new software in the back office is a challenging process. Our deployment teams are comprised of specialists from various disciplines – support, development, testing, training and project management - to cover all bases of the implementation process. Our team is extremely knowledgeable, with decades of industry experience and lessons learned from numerous migrations, and helps make the deployment process successful.

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Our software is designed to be intuitive. It is built with consistent user interfaces where familiarity and knowledge of one module or screen serves you well across all other modules. The learning curve is generally quite gentle. Our training programs and materials help further cut the learning curve short. We are very flexible with our training offerings - in regards to location, content and duration.

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Product Support

Our support team is comprised of industry experts and software engineers to provide you with expert advice and answers to all of your questions. We believe cutting over to our software is just the beginning and fully understand that you might need occasional help to fully leverage the software’s features.

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Managed Services

Managed services provide an attractive alternative to self-managed billing. With managed services, you can hand-over day-to-day billing operations to our team of highly experienced billing experts and focus on revenue generation activities and growing your business. We utilize best-in-class tools, methodologies, and processes in operating, supporting and maintaining the solution. We complement your team and help form an efficient and effective billing operation.

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Professional Services & Consulting

True implementation success is not when you “go live” with the solution, but when you reach your business goals through continual use of the solution. We offer a variety of services that help you along the way. Leverage our knowledge of products, industry best practices, and our ability to develop and deliver rock solid software solutions.

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