Our data management policies and procedures ensure that your data is backed up on a daily basis
and the application databases are maintained and tuned for performance periodically. Redundant
backups are stored both onsite and offsite to handle disaster scenarios. Our recovery policy
and tools give us the ability to restore your data quickly and reliably.
As part of our hosting and cloud services, we actively maintain a hot standby backup of your
primary application instance. Your entire application instance including setup, database and
data files are backed up periodically. A “hot standby” is the application instance that is built
from the last backup of your application instance. The hot standby instance is updated immediately
after the backup of the primary instance finishes. In the unlikely event of your primary server
failure, you can switch to the hot standby instance to continue using your application without
We also provide data archiving capabilities, storing your application data for up to 8 years to
meet regulatory obligations. Archived billing data can be accessed to run trend analysis to shed
light on ongoing changes in your business and revenue.